Service Desk Specialist - Top Secret/SCI IT Support

General Dynamics Information Technology, Inc.; Newington (VA); On-site; USD 89,000 - 121,000; Full time

Benefits offered by this job

401K match

Health & wellness packages

Internal mobility

Paid education & certifications

Cutting-edge technology access

Paid time off

Job summary

General Dynamics Information Technology, Inc. (GDIT) is seeking a Service Desk Specialist to ensure IT availability and deliver rapid support across the enterprise at the Newington, VA site.

The role emphasizes first-line resolution, collaboration with multiple IT teams, and structured ticketing workflows to maintain mission readiness. The position requires a Bachelor's degree (or equivalent experience), 1+ years in a service desk role, and Top Secret/SCI clearance.

Qualifications

• Education: Bachelor Degree, or combination of relevant experience
• Certification: CompTIA Security+ CE | CompTIA
• Experience: 1+ years of related IT service desk or help desk experience
• Technical skills: Experience with Microsoft Active Directory, Office, ServiceNow & Remedy, CUCM, Fiber Optic Cable
• Security clearance level: Top Secret/SCI
• US citizenship required
• Role requirements: Work on the client site Monday - Friday (Daytime hours)

Responsibilities

• Support first-line IT operations by troubleshooting hardware, software, and network issues to minimize downtime
• Collaborate with end-users, system admins, and tier-three teams to diagnose and resolve complex IT service requests
• Drive high first-contact resolution rates and customer satisfaction through structured ticketing workflows
• Utilize ITSM ticketing platforms (ServiceNow, Remedy), Active Directory, remote access tools, and knowledge bases to manage incidents
• Provide onsite first line troubleshooting and remediation actions

Skills

Customer Support

IT Systems

IT Operations

Systems Engineering

Troubleshooting

Education

Bachelor Degree

Tools

ServiceNow

Remedy

CUCM

Fiber Optic Cable

Job description

General Dynamics Information Technology, Inc. (GDIT) is seeking a Service Desk Specialist to ensure IT availability and deliver rapid support across the enterprise at the Newington, VA site.

The role emphasizes first-line resolution, collaboration with multiple IT teams, and structured ticketing workflows to maintain mission readiness. The position requires a Bachelor's degree (or equivalent experience), 1+ years in a service desk role, and Top Secret/SCI clearance.