IT Service Desk Specialist – Remote Support & ITIL

D.A. Davidson; New York (NY); On-site; USD 56,000 - 71,000; Full time

Benefits offered by this job

Medical, Dental and Vision

Company 401(k) and ESOP

Tuition Reimbursement

Paid holidays

Professional Development Opportunities

Job summary

D.A. Davidson is seeking an IT Support professional to assist users across multiple business groups. The role involves resolving hardware and software issues, providing on-site and remote help, and escalating as needed.

You will work within ITIL guidelines, maintain documentation, and participate in ongoing training to enhance technical proficiency. Candidates should have a bachelor's degree or equivalent IT experience, strong communication skills, and the ability to thrive in a fast-paced,

Qualifications

• Bachelor’s degree or equivalent IT Support experience.
• Proficient with Microsoft Office and Windows operating systems.
• Experience with a Service Desk system and IT support workflows.
• Strong communication, both written and oral, with varied technical audiences.
• Ability to work in a fast-paced, team-oriented environment.
• ITIL knowledge or certification within one year of start date.

Responsibilities

• Respond to incidents and requests, resolve or escalate as needed.
• Meet performance goals for incident resolution and customer service.
• Troubleshoot and assist employees with computers, peripherals, and credentials.
• Evaluate workload and recommend improvements to IT management.
• Provide end-user training and maintain documentation for IT staff.

Skills

Service Desk

Hardware support

ITIL

Communication

Team collaboration

Education

Bachelor’s degree

Tools

Service Desk system

Microsoft Office

Windows OS

Job description

D.A. Davidson is seeking an IT Support professional to assist users across multiple business groups. The role involves resolving hardware and software issues, providing on-site and remote help, and escalating as needed.

You will work within ITIL guidelines, maintain documentation, and participate in ongoing training to enhance technical proficiency. Candidates should have a bachelor's degree or equivalent IT experience, strong communication skills, and the ability to thrive in a fast-paced,