Help Desk Technician III - Onsite 24/7 Support with 401K

General Dynamics - IT; Nebraska; On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

401K with company match

Comprehensive health and wellness

Internal mobility support

Professional growth opportunities (pay

Cutting-edge technology

Paid vacation and holidays

Job summary

General Dynamics - IT is seeking a Help Desk Technician III to serve as the first point of contact for IT issue resolution. This role supports NIPRNet, SIPRNet, JWICS, and SAP/SAR environments, operating 24/7 onsite to ensure rapid troubleshooting and customer care.

You will work via phone, email, chat and in person, documenting actions and guiding users to resolution. The position requires an active SECRET clearance, 3+ years of IT support experience, and the ability to obtain ITIL 4 Foundation

Qualifications

• 3+ years of related IT support experience (education may substitute).
• Active SECRET clearance.
• Proficient with hardware, software, networks, and common IT applications.
• Experience with ITSM ticketing systems (ServiceNow, Remedy).
• Willing to obtain ITIL 4 Foundation within 9 months of employment.
• Willing to obtain CompTIA A+/CND/Security+ within 90 days of employment.
• US Citizenship.

Responsibilities

• Help end-users with technical issues via phone, email, chat, and on-site when needed.
• Research, diagnose, and resolve IT problems or escalate as required.
• Document requests and incidents with clear work notes and status updates.
• Maintain professional, courteous service and effective communication with users at all levels.

Skills

Technical proficiency

IT support

Customer service

Education

Technical training or certification

Tools

ServiceNow

Remedy

Job description

General Dynamics - IT is seeking a Help Desk Technician III to serve as the first point of contact for IT issue resolution. This role supports NIPRNet, SIPRNet, JWICS, and SAP/SAR environments, operating 24/7 onsite to ensure rapid troubleshooting and customer care.

You will work via phone, email, chat and in person, documenting actions and guiding users to resolution. The position requires an active SECRET clearance, 3+ years of IT support experience, and the ability to obtain ITIL 4 Foundation