Service Desk Specialist II — Hybrid IT Support Pro

Wipfli; Chicago (IL); Hybrid; USD 32.000 - 41.000; Vollzeit

Benefits dieser Stelle

Health benefits

Retirement plan

Flexible work options

Zusammenfassung

Wipfli is seeking a Service Desk Specialist II to provide quality technology support to firm clients with a high degree of customer satisfaction, technical expertise, and timeliness. The role offers shift hours 10:00 am–7:00 pm CT or 9:30 am–6:30 pm CT, with 100% in-person or hybrid work requiring two in-person days weekly in the Chicago office.

Key duties include resolving hardware and software issues, maintaining knowledge of major client systems, and assisting others with training, while

Qualifikationen

• 2+ years of service desk experience.
• High School Diploma or equivalent.
• Strong customer service background and problem-solving skills.

Aufgaben

• Provide excellent customer service support for hardware and software issues of low to moderate complexity.
• Resolve issues according to Service Desk procedures.
• Develop and maintain knowledge of major client systems and support policies.

Kenntnisse

Customer service

Problem solving

Windows OS

MS Office

Hardware troubleshooting

Ausbildung

Associates Degree in Information Technology

Tools

Office 365

Azure

Intune

Jobbeschreibung

Wipfli is seeking a Service Desk Specialist II to provide quality technology support to firm clients with a high degree of customer satisfaction, technical expertise, and timeliness. The role offers shift hours 10:00 am–7:00 pm CT or 9:30 am–6:30 pm CT, with 100% in-person or hybrid work requiring two in-person days weekly in the Chicago office.

Key duties include resolving hardware and software issues, maintaining knowledge of major client systems, and assisting others with training, while