Hybrid IT Service Desk Specialist II

Wipfli LLP; Chicago (IL); Hybrid; USD 32,000 - 41,000; Full time

Benefits offered by this job

Health plan options

Dental & vision coverage

HSA enrollment

401(k) with profit sharing

Flexible time off

Parental leave

Job summary

Wipfli LLP in Chicago is seeking a Service Desk Specialist II to provide quality technology support to firm clients with a focus on customer satisfaction and timeliness. The role offers 100% in-person or hybrid work with at least two days in the Chicago office.

You will handle hardware and software issues, apps like Office 365, Azure and Intune, and contribute to knowledge sharing and training. Shift hours are 10:00 am–7:00 pm CT (or 9:30 am–6:30 pm CT), with opportunities for growth and

Qualifications

• High School Diploma or an equivalent combination of education and experience.
• 2+ years of service desk experience.
• Strong customer service background and demonstrated problem‑solving skills.
• Experience supporting computer systems, hardware, and software including Windows Operating System and Microsoft Office products.
• Hardware maintenance, troubleshooting, and repair skills.
• Available to work shift hours of 10:00 am – 7:00 pm CT or 9:30 am – 6:30 pm CT.
• Associates Degree in Information Technology.
• Prior working experience in a managed services, outsourced IT, or consulting environment.
• Technical proficiency in relevant operating systems and applications such as Office 365, Azure, Intune, etc.
• Understanding of ITIL concepts.
• Familiarity with government controls and regulations relevant to technology environments.

Responsibilities

• Provide excellent customer service support to clients for Wipfli-supported hardware and software issues of low to moderate complexity.
• Resolve issues in accordance with Service Desk procedures.
• Develop and maintain general knowledge of major client systems including support policies and procedures.
• Assist other specialists or support staff through system knowledge transfer and training.
• Research and respond to escalated issues and elevate further as applicable.

Skills

Customer service

Problem-solving

Windows OS

Microsoft Office

ITIL knowledge

Communication

Education

High School Diploma or equivalent

Associates Degree in Information Technology

Tools

Office 365

Azure

Intune

Job description

Wipfli LLP in Chicago is seeking a Service Desk Specialist II to provide quality technology support to firm clients with a focus on customer satisfaction and timeliness. The role offers 100% in-person or hybrid work with at least two days in the Chicago office.

You will handle hardware and software issues, apps like Office 365, Azure and Intune, and contribute to knowledge sharing and training. Shift hours are 10:00 am–7:00 pm CT (or 9:30 am–6:30 pm CT), with opportunities for growth and