Hybrid IT Service Desk Specialist II

Wipfli LLP; Naperville (IL); Hybrid; USD 32,000 - 41,000; Full time

Benefits offered by this job

Health plans

401(k) with match

Flexible time off

Remote work options

Job summary

Wipfli LLP in Naperville, IL is seeking a Service Desk Specialist II to deliver quality technology support to firm clients with a focus on customer satisfaction, technical accuracy, and timeliness. The role offers a hybrid work arrangement with a minimum two days per week in the Naperville office.

You will handle 2nd tier issues, maintain knowledge of client systems, and collaborate with teammates to resolve incidents within defined SLAs, working 10:00 am–7:00 pm CT or 9:30 am–6:30 pm CT.

Qualifications

• Minimum 2+ years of service desk experience and strong customer service background.
• Experience supporting computer systems, hardware and software including Windows OS and Microsoft Office.
• Familiarity with ITIL concepts and able to work 10:00 am–7:00 pm CT or 9:30 am–6:30 pm CT.

Responsibilities

• Provide excellent customer service support for hardware and software issues of low to moderate complexity.
• Resolve issues per Service Desk procedures and escalate when needed.
• Develop and maintain knowledge of major client systems and support policies.
• Assist other specialists through knowledge transfer and training.
• Research and respond to escalated issues and elevate as applicable.

Skills

Customer service

Problem solving

Windows OS

Microsoft Office

Education

High School Diploma

Associates Degree in Information Technology

Tools

Office 365

Azure

Intune

Job description

Wipfli LLP in Naperville, IL is seeking a Service Desk Specialist II to deliver quality technology support to firm clients with a focus on customer satisfaction, technical accuracy, and timeliness. The role offers a hybrid work arrangement with a minimum two days per week in the Naperville office.

You will handle 2nd tier issues, maintain knowledge of client systems, and collaborate with teammates to resolve incidents within defined SLAs, working 10:00 am–7:00 pm CT or 9:30 am–6:30 pm CT.