Service Desk Specialist II - Hybrid IT Support

Wipfli; Naperville (IL); Hybrid; USD 32.000 - 41.000; Vollzeit

Benefits dieser Stelle

Health plan options

Dental coverage

Vision coverage

HSA with Firm contribution

401(k) with profit sharing

Education & certification assistance

Flexible time off

Parental leave

Cell phone reimbursement

Travel rewards

Zusammenfassung

Wipfli in Naperville is seeking a Service Desk Specialist II to deliver quality technology support to clients, with a focus on customer satisfaction, technical expertise, and timely resolution.

Shifts 10:00 am–7:00 pm CT or 9:30 am–6:30 pm CT; role can be fully in-person or hybrid with at least two days on-site. You will handle hardware and software issues across Windows OS and Microsoft Office.

Qualifikationen

• High School Diploma or equivalent
• 2+ years of service desk experience
• Strong customer service and problem-solving skills
• Experience supporting Windows OS and Microsoft Office
• Hardware maintenance, troubleshooting and repair
• Available to work shift hours 10:00 am–7:00 pm CT or 9:30 am–6:30 pm CT

Aufgaben

• Provide excellent customer service support to clients for hardware and software issues of low to moderate complexity
• Resolve issues in accordance with Service Desk procedures
• Develop and maintain general knowledge of major client systems including support policies and procedures
• Assist other specialists or support staff through knowledge transfer and training
• Research and respond to escalated issues and elevate further as applicable

Kenntnisse

Customer service

Problem-solving

Communication

Teamwork

Ausbildung

High School Diploma

Tools

Windows OS

Microsoft Office

Hardware troubleshooting

Jobbeschreibung

Wipfli in Naperville is seeking a Service Desk Specialist II to deliver quality technology support to clients, with a focus on customer satisfaction, technical expertise, and timely resolution.

Shifts 10:00 am–7:00 pm CT or 9:30 am–6:30 pm CT; role can be fully in-person or hybrid with at least two days on-site. You will handle hardware and software issues across Windows OS and Microsoft Office.