Hybrid IT Support Specialist II

Wipfli LLP; Tinley Park (IL); Hybrid; USD 48.000 - 62.000; Vollzeit

Benefits dieser Stelle

Health benefits

Dental & Vision

401(k) plan

Flexible PTO

Education assistance

Zusammenfassung

Wipfli LLP is seeking a Service Desk Specialist II to deliver quality technology support to firm clients with a strong focus on customer satisfaction, timeliness, and technical proficiency. The role offers 100% in-person or hybrid work with at least two days per week in the Tinley Park office.

Typical hours are 10:00 am–7:00 pm CT or 9:30 am–6:30 pm CT. The position includes competitive pay, benefits, and potential discretionary bonus, with a collaborative IT team culture.

Qualifikationen

• High School Diploma or equivalent.
• 2+ years of service desk experience.
• Strong customer service and problem-solving skills.
• Experience supporting Windows OS and Microsoft Office products.
• Willing to work 10:00 am–7:00 pm CT or 9:30 am–6:30 pm CT.

Aufgaben

• Provide excellent customer service support to clients for hardware and software issues of low to moderate complexity.
• Resolve issues in accordance with Service Desk procedures.
• Develop and maintain general knowledge of major client systems including support policies and procedures.
• Assist other specialists or support staff through system knowledge transfer and training.
• Research and respond to escalated issues and elevate further as applicable.

Kenntnisse

Customer service

Windows OS

Hardware support

Technical problem solving

Ausbildung

High School Diploma

Associates Degree in IT

Tools

Office 365

Azure

Intune

Jobbeschreibung

Wipfli LLP is seeking a Service Desk Specialist II to deliver quality technology support to firm clients with a strong focus on customer satisfaction, timeliness, and technical proficiency. The role offers 100% in-person or hybrid work with at least two days per week in the Tinley Park office.

Typical hours are 10:00 am–7:00 pm CT or 9:30 am–6:30 pm CT. The position includes competitive pay, benefits, and potential discretionary bonus, with a collaborative IT team culture.