Hybrid IT Service Desk Specialist II

Wipfli; Lincolnshire (IL); Hybrid; USD 32,000 - 41,000; Full time

Benefits offered by this job

Health plan options

Dental and vision coverage

401(k) savings plan & profit share

Education & certification assistance

Job summary

Wipfli in Lincolnshire, IL is seeking a Service Desk Specialist II to deliver quality technology support to firm clients, maintaining high customer satisfaction and technical expertise.

This role offers shift hours 10:00 am–7:00 pm CT or 9:30 am–6:30 pm CT, with options for 100% in-person or hybrid work requiring at least 2 days in the Lincolnshire office. Training and growth opportunities are available.

Qualifications

• High School Diploma or equivalent
• 2+ years service desk experience
• Strong customer service and problem-solving skills
• Experience supporting computer systems, hardware, and software including Windows OS and Microsoft Office
• Hardware maintenance, troubleshooting, and repair skills

Responsibilities

• Provide excellent customer service support to clients for Wipfli-supported hardware and software issues of low to moderate complexity
• Resolve issues in accordance with Service Desk procedures
• Develop and maintain general knowledge of major client systems including support policies and procedures
• Assist other specialists or support staff through system knowledge transfer and training
• Research and respond to escalated issues and elevate further as applicable

Skills

Customer service

Windows OS

Microsoft Office

Hardware troubleshooting

Education

High School Diploma

Associate degree in IT (preferred)

Tools

Office 365

Azure

Intune

Job description

Wipfli in Lincolnshire, IL is seeking a Service Desk Specialist II to deliver quality technology support to firm clients, maintaining high customer satisfaction and technical expertise.

This role offers shift hours 10:00 am–7:00 pm CT or 9:30 am–6:30 pm CT, with options for 100% in-person or hybrid work requiring at least 2 days in the Lincolnshire office. Training and growth opportunities are available.