IT Helpdesk Specialist II — Hybrid/Evening Shift

Wipfli LLP; Aurora (IL); Hybrid; USD 32,000 - 41,000; Full time

Benefits offered by this job

Health plan options

Dental and vision coverage

401(k) with profit share and firm-mand

Education & certification assistance

Flexible time off

Parental leave

Well-being incentive

Cell phone reimbursement

Travel rewards

Job summary

Wipfli LLP provides technology support to firm clients with a focus on high customer satisfaction. The Service Desk Specialist II handles hardware and software issues across Windows and Office products, with a strong emphasis on timely resolutions and customer service.

Role offers hybrid work with a minimum of two days per week in-person at the Naperville office, and a 10:00 am–7:00 pm CT shift. Applicants should bring a strong service orientation and problem-solving skills.

Qualifications

• High School Diploma or equivalent required.
• 2+ years of service desk experience.
• Strong customer service background and problem-solving skills.
• Experience supporting computer systems, hardware, and software including Windows OS and Microsoft Office.
• Hardware maintenance, troubleshooting, and repair skills.
• Availability to work shift hours 10:00 am – 7:00 pm CT or 9:30 am – 6:30 pm CT.

Responsibilities

• Provide excellent customer service support for hardware and software issues of low to moderate complexity.
• Resolve issues per Service Desk procedures.
• Develop and maintain knowledge of major client systems and support policies.
• Assist other specialists through knowledge transfer and training.
• Research and respond to escalated issues and escalate when needed.

Skills

2+ years service desk experience

Customer service

Problem-solving skills

Windows OS

Microsoft Office

Hardware maintenance

Shift availability

Education

High School Diploma or equivalent

Associates Degree in Information Technology

Tools

Office 365

Azure

Intune

Job description

Wipfli LLP provides technology support to firm clients with a focus on high customer satisfaction. The Service Desk Specialist II handles hardware and software issues across Windows and Office products, with a strong emphasis on timely resolutions and customer service.

Role offers hybrid work with a minimum of two days per week in-person at the Naperville office, and a 10:00 am–7:00 pm CT shift. Applicants should bring a strong service orientation and problem-solving skills.