IT Service Desk Specialist II — Hybrid Support

Wipfli LLP; Lincolnshire (IL); Híbrido; USD 32 000 - 41 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health plan options

Dental & Vision coverage

HSA enrollment with Firm contribution

401(k) with profit sharing

Resumo da oferta

Wipfli LLP is seeking a Service Desk Specialist II to deliver quality tech support to firm clients with a strong focus on customer satisfaction and timeliness. The role offers 100% in-person or hybrid work with a minimum of two days on-site in Lincolnshire, IL.

The position requires 2+ years of service desk experience, solid knowledge of Windows OS and Office products, and a customer-focused problem-solving mindset. Shift hours are 10:00 am–7:00 pm CT or 9:30 am–6:30 pm CT.

Qualificações

• High School Diploma or equivalent.
• 2+ years of service desk experience.
• Strong customer service background and problem-solving skills.
• Experience supporting Windows OS and Microsoft Office products.
• Hardware maintenance, troubleshooting, and repair skills.
• Available to work shift hours 10:00 am – 7:00 pm CT or 9:30 am – 6:30 pm CT.

Responsabilidades

• Provide excellent customer service support for hardware and software issues of low to moderate complexity.
• Resolve issues in accordance with Service Desk procedures.
• Develop and maintain knowledge of major client systems and support policies.
• Assist other specialists or support staff through knowledge transfer and training.
• Research and respond to escalated issues and escalate when needed.

Formação académica

High School Diploma

Associates Degree in Information Technology

Ferramentas

Office 365

Azure

Intune

Descrição da oferta de emprego

Wipfli LLP is seeking a Service Desk Specialist II to deliver quality tech support to firm clients with a strong focus on customer satisfaction and timeliness. The role offers 100% in-person or hybrid work with a minimum of two days on-site in Lincolnshire, IL.

The position requires 2+ years of service desk experience, solid knowledge of Windows OS and Office products, and a customer-focused problem-solving mindset. Shift hours are 10:00 am–7:00 pm CT or 9:30 am–6:30 pm CT.