Service Desk Specialist II — Hybrid IT Support

Wipfli LLP; Wauwatosa (WI); Hybrid; USD 45,000 - 65,000; Full time

Job summary

Wipfli LLP in Wisconsin is seeking a Service Desk Specialist II to provide quality technology support to firm clients with high customer satisfaction, technical expertise, and timeliness. The role offers 100% in-person or hybrid work with a minimum of 2 days/week in Milwaukee, and requires handling hardware/software issues, strong customer service, and a proactive problem-solving approach.

Join a collaborative team that values flexibility, professional growth, and delivering exceptional results

Qualifications

• Requires High School Diploma or equivalent.
• 2+ years of service desk experience.
• Strong customer service and problem-solving skills.
• Experience with Windows OS and Microsoft Office products.
• Hardware maintenance, troubleshooting, and repair skills.
• Available to work 10:00 am–7:00 pm CT or 9:30 am–6:30 pm CT.

Responsibilities

• Provide excellent customer service support for hardware and software issues of low to moderate complexity.
• Resolve issues in accordance with Service Desk procedures.
• Develop and maintain knowledge of major client systems and support policies.
• Assist other specialists or staff through knowledge transfer and training.
• Research and respond to escalated issues.

Skills

Customer service

Problem solving

Windows OS

Microsoft Office

Hardware maintenance

Shift flexibility

Education

Associates Degree in Information Technology

High School Diploma

Tools

Office 365

Azure

Intune

Job description

Wipfli LLP in Wisconsin is seeking a Service Desk Specialist II to provide quality technology support to firm clients with high customer satisfaction, technical expertise, and timeliness. The role offers 100% in-person or hybrid work with a minimum of 2 days/week in Milwaukee, and requires handling hardware/software issues, strong customer service, and a proactive problem-solving approach.

Join a collaborative team that values flexibility, professional growth, and delivering exceptional results