Service Desk Specialist II — Hybrid IT Support

Wipfli; Milwaukee (WI); Hybrid; USD 45,000 - 60,000; Full time

Job summary

Wipfli, a leading professional services firm, is seeking a Service Desk Specialist II to provide high-quality tech support for clients. The role offers a hybrid work setup with a Milwaukee in-office requirement of at least two days per week and shift hours from 10:00 am to 7:00 pm CT (or 9:30 am to 6:30 pm CT).

You will handle hardware/software issues of low to moderate complexity, maintain knowledge of client systems, and assist peers.

Qualifications

• High School Diploma or equivalent required.
• 2+ years of service desk experience.
• Strong customer service and problem-solving skills.
• Experience supporting computer systems, hardware, and software including Windows OS and Microsoft Office products.
• Hardware maintenance, troubleshooting, and repair skills.

Responsibilities

• Provide excellent customer service support for hardware and software issues of low to moderate complexity.
• Resolve issues per Service Desk procedures.
• Develop and maintain knowledge of major client systems and support policies.
• Assist other specialists through knowledge transfer and training.
• Research and respond to escalated issues and escalate when applicable.

Skills

Customer service

Problem solving

Communication

Teamwork

Windows OS

Microsoft Office

Hardware maintenance

Troubleshooting

ITIL awareness

Education

High School Diploma

Associates Degree in IT

Tools

Office 365

Azure

Intune

Job description

Wipfli, a leading professional services firm, is seeking a Service Desk Specialist II to provide high-quality tech support for clients. The role offers a hybrid work setup with a Milwaukee in-office requirement of at least two days per week and shift hours from 10:00 am to 7:00 pm CT (or 9:30 am to 6:30 pm CT).

You will handle hardware/software issues of low to moderate complexity, maintain knowledge of client systems, and assist peers.