Service Desk Specialist: Frontline Tech Support

Make Choteau Home; Kalispell (MT); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Hands-on technical experience

Collaborative team environment

Opportunities for skill development

Job summary

Make Choteau Home in Kalispell is seeking a Service Desk Representative to provide first point of contact technical support for customers. Key responsibilities include troubleshooting hardware and software issues, documenting support requests, and assisting customers confidently with technology.

The ideal candidate will possess strong communication skills, relevant experience, and an associate degree in a related field. This position provides an opportunity to grow technical skills in a collaborative environment.

Qualifications

• At least one year of help desk experience in a corporate environment preferrably two years.
• Ability to diagnose and resolve moderately complex technical issues.
• Flexibility to adapt to changing schedules and customer needs.

Responsibilities

• Serve as the first point of contact for technical support.
• Troubleshoot common hardware, software, and network issues.
• Document, prioritize, and track support requests.

Skills

Customer-first mindset

Strong communication skills

Troubleshooting technical issues

Ability to explain technical information

Education

Associate degree in a related field

Tools

Microsoft products

Job description

Make Choteau Home in Kalispell is seeking a Service Desk Representative to provide first point of contact technical support for customers. Key responsibilities include troubleshooting hardware and software issues, documenting support requests, and assisting customers confidently with technology.

The ideal candidate will possess strong communication skills, relevant experience, and an associate degree in a related field. This position provides an opportunity to grow technical skills in a collaborative environment.