IT Support (Tier 2) - Missoula

Make Choteau Home; Missoula (MT); On-site; USD 39,000 - 45,000; Full time

Benefits offered by this job

Health Savings Account

Paid vacation and holidays

401k with employer match

Certification assistance

Cell phone reimbursement

Paid parking

Office snacks and coffee

Flexible work schedule

Job summary

Make Choteau Home, a Western Montana IT services provider, seeks skilled IT support professionals to diagnose and resolve issues for our business clients. You will document information and deliver friendly, efficient service to end-users.

We offer a 4-day workweek and 32/40-hour options, with an 8am-5pm schedule and minimal local travel. Benefits include HSA medical/dental, 401k with match, and ongoing certification support.

Qualifications

• Strong customer service and IT problem-solving skills.
• Ability to diagnose common business IT issues quickly.
• Willingness to work 8am-5pm, Monday-Friday with after-hours on-call rotation.

Responsibilities

• IT issue resolution for clients
• IT documentation maintenance
• Ticket quality assurance
• Collaborate with IT team to improve client outcomes
• After-hours emergency support on rotation

Skills

IT support

Customer service

Problem solving

Attention to detail

Teamwork

Tools

Desktop OS support

Workstation peripherals

Networking

Server OS

Job description

Position Summary:

We are a fast-paced company that offers IT support services to businesses located across Western Montana. Our goal is to deliver prompt and efficient solutions that turn our customers into raving fans!

We are seeking highly skilled IT support professionals who are dedicated to resolving technical problems and providing exceptional customer service. Our ideal candidate is a problem-solver who enjoys tackling challenging issues and helping people get back to work. We offer flexible work schedules, including a 4-day workweek and 32/40-hour options.

As a member of our team, you will be responsible for diagnosing and troubleshooting IT issues for our clients, documenting IT-related information, and providing friendly and efficient customer service to end-users.

Job Status:

Full Time

Employee Type:

Hourly

Pay:

$27.92-$33.05/hr DOE

Benefits:

• Rich and flexible medical/dental with a Health Savings Account option.

• Paid Vacation, Sick and Holiday time

• Retirement: 401k with 4% match and discretionary profit sharing.

• Certification assistance & continuing education benefits

• Cell phone reimbursement

• Paid parking

• Kitchen, pool table, snacks, and coffee

• Personal IT purchasing employee discount

• Team bonding events

• Work-life balance\\flexibility

General Work Schedule:

8am-5pm: 4 Day work week - 32/40-hour options available

Travel/License Required:

Yes, Minimal local travel

Work Schedule:

8am-5pm Monday-Friday

Position Roles & Responsibilities:

• IT issue resolution

• IT documentation maintenance

• Ticket quality assurance

• Working with IT Team to improve overall IT results for clients

• After hours emergency support via the on-call rotation

RESOURCE PROFILE:

• Problem solver

• Positive attitude

• Ability to work under pressure

• Attention to detail

• Customer service

• Quality assurance

• Professional appearance and approach to work

• Technical Skills:

• Desktop operating system support skills

• Workstation peripheral support skills

• Intermediate and/or advanced use of server operating system skills

• Intermediate and/or advanced networking skills

• Intermediate and/or advanced overall troubleshooting skills