Technical Support Specialist - Customer Service & Escalations

Make Choteau Home; Town of Montana (WI); On-site; USD 50,000 - 65,000; Full time

Job summary

Big Sky Cybersecurity is hiring a Customer Service Support Specialist to handle Initial Calls/Responses, Support Assignment and Escalation, and Level 1 technical requests. You will manage client tickets and keep customers informed about progress on their systems.

This role supports clients across Montana, with work expected from Billings, Great Falls, Helena, and Missoula. Strong communication and problem-solving are valued in a fast-paced MSSP environment.

Responsibilities

• Handle initial calls/responses and assign/escalate support
• Manage client tickets and keep customers informed about progress on their systems

Job description

Big Sky Cybersecurity is hiring a Customer Service Support Specialist to handle Initial Calls/Responses, Support Assignment and Escalation, and Level 1 technical requests. You will manage client tickets and keep customers informed about progress on their systems.

This role supports clients across Montana, with work expected from Billings, Great Falls, Helena, and Missoula. Strong communication and problem-solving are valued in a fast-paced MSSP environment.