Tier 1 IT Support Technician — Customer-Focused

First Call; Missoula (MT); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Health Savings Account

Paid Vacation

401k match

Certification assistance

Cell phone reimbursement

Paid parking

Snacks and coffee

Team bonding events

Work-life balance

Job summary

First Call in Missoula, MT is seeking an experienced Tier 1 IT Support Technician to provide technical assistance to end-users across our organization and clients. You will work independently and with teammates to ensure IT systems run smoothly and communicate technical issues to non-technical stakeholders.

The role is full-time, hourly, with a schedule of 7am-4pm Monday-Friday and minimal local travel. A strong focus on customer service and problem solving is essential as you support both

Qualifications

• Experience in Tier 1 IT support and helping end-users.
• Ability to communicate technical issues clearly to non-technical stakeholders.
• Experience assisting clients' IT infrastructure and services.

Responsibilities

• IT issue resolution
• IT documentation maintenance and creation
• Ticket quality assurance
• Working with IT Team to improve overall IT results for clients
• After hours emergency support via the on-call rotation

Skills

IT support

Customer service

Communication

Problem-solving

Job description

First Call in Missoula, MT is seeking an experienced Tier 1 IT Support Technician to provide technical assistance to end-users across our organization and clients. You will work independently and with teammates to ensure IT systems run smoothly and communicate technical issues to non-technical stakeholders.

The role is full-time, hourly, with a schedule of 7am-4pm Monday-Friday and minimal local travel. A strong focus on customer service and problem solving is essential as you support both