Remote IT Support Engineer Tier 2 (Local Travel)

Make Choteau Home; Great Falls (MT); Hybrid; USD 34,440 - 39,950; Full time

Benefits offered by this job

Rich and flexible medical/dental with HSA option

Paid vacation, sick, and holiday time

401k with 4% match and discretionary profit sharing

Certification assistance & continuing education

Cell phone reimbursement

Employee discount for IT purchases

Team bonding events

Work-life balance flexibility

Job summary

Make Choteau Home is seeking a qualified IT support professional in Great Falls. This full-time position requires diagnosing and troubleshooting IT issues as well as providing exceptional customer service.

The ideal candidate should be a problem solver with strong customer service skills, able to work under pressure, and willing to provide on-call support as needed. This role requires moderate local travel for client on-site visits.

Qualifications

• Dedicated IT support professional with a strong problem-solving skill set.
• Experience in diagnosing and troubleshooting IT issues for clients.
• Excellent customer service skills and a positive attitude.

Responsibilities

• Resolve IT issues for clients and provide documentation.
• Conduct ticket quality assurance and collaborate with the IT team.
• Provide after-hours emergency support via on-call rotation.

Skills

Problem-solving

Customer service

Attention to detail

Quality assurance

Ability to work under pressure

Tools

Desktop operating systems

Server operating systems

Networking skills

Job description

Make Choteau Home is seeking a qualified IT support professional in Great Falls. This full-time position requires diagnosing and troubleshooting IT issues as well as providing exceptional customer service.

The ideal candidate should be a problem solver with strong customer service skills, able to work under pressure, and willing to provide on-call support as needed. This role requires moderate local travel for client on-site visits.