Tier 1 IT Support Technician - Customer‑Focused Helpdesk

First Call Computer Solutions, Inc.; Missoula, Northern (MT, KY); Hybrid; USD 30,000 - 36,000; Full time

Benefits offered by this job

Health Savings Account

Paid vacation

401k with match

Certification assistance

Cell phone reimbursement

Paid parking

Kitchen and snacks

Employee IT purchase discount

Team events

Work-life balance

Job summary

First Call Computer Solutions, Inc. in Missoula, MT is seeking a customer-focused Tier 1 IT Support Technician to provide end-user assistance across the organization and client environments. You will resolve IT issues, document solutions, and assist with on-call emergencies while maintaining strong customer service standards.

The position offers a 7am–4pm M-F schedule, hourly pay, local travel as needed, and a benefits package designed to support work-life balance and professional growth.

Qualifications

• Excellent communication and problem-solving skills are essential.
• Proven track record of providing high-quality customer service.
• Experience in a Tier 1 IT support role or similar environment.

Responsibilities

• IT issue resolution
• IT documentation maintenance and creation
• Ticket quality assurance
• Work with IT Team to improve IT results for clients
• After hours emergency support via the on-call rotation

Skills

Advanced customer service

Desktop OS support

Peripherals support

Mobile device support

Server OS basics

Networking basics

Troubleshooting basics

Job description

First Call Computer Solutions, Inc. in Missoula, MT is seeking a customer-focused Tier 1 IT Support Technician to provide end-user assistance across the organization and client environments. You will resolve IT issues, document solutions, and assist with on-call emergencies while maintaining strong customer service standards.

The position offers a 7am–4pm M-F schedule, hourly pay, local travel as needed, and a benefits package designed to support work-life balance and professional growth.