Support Engineer Tier 2 - Great Falls

Make Choteau Home; Great Falls (MT); Hybrid; USD 34,440 - 39,950; Full time

Benefits offered by this job

Rich and flexible medical/dental with HSA option

Paid vacation, sick, and holiday time

401k with 4% match and discretionary profit sharing

Certification assistance & continuing education

Cell phone reimbursement

Employee discount for IT purchases

Team bonding events

Work-life balance flexibility

Job summary

Make Choteau Home is seeking a qualified IT support professional in Great Falls. This full-time position requires diagnosing and troubleshooting IT issues as well as providing exceptional customer service.

The ideal candidate should be a problem solver with strong customer service skills, able to work under pressure, and willing to provide on-call support as needed. This role requires moderate local travel for client on-site visits.

Qualifications

• Dedicated IT support professional with a strong problem-solving skill set.
• Experience in diagnosing and troubleshooting IT issues for clients.
• Excellent customer service skills and a positive attitude.

Responsibilities

• Resolve IT issues for clients and provide documentation.
• Conduct ticket quality assurance and collaborate with the IT team.
• Provide after-hours emergency support via on-call rotation.

Skills

Problem-solving

Customer service

Attention to detail

Quality assurance

Ability to work under pressure

Tools

Desktop operating systems

Server operating systems

Networking skills

Job description

This is a work-from-home position, ONLY in the Great Falls area, as client on-site visits in the area are required.

We are a fast-paced company that offers IT support services to businesses located across Western Montana. Our goal is to deliver prompt and efficient solutions that turn our customers into raving fans!

We are seeking a highly skilled IT support professional who is dedicated to resolving technical problems and providing exceptional customer service. Our ideal candidate is a problem-solver who enjoys tackling challenging issues and helping people get back to work.

As a member of our team, you will be responsible for diagnosing and troubleshooting IT issues for our clients, documenting IT-related information, and providing friendly and efficient customer service to end-users.

Job Status: Full Time

Employee Type: Hourly

Pay: $25-29/hr DOE

Benefits

• Rich and flexible medical/dental with a Health Savings Account option.
• Paid Vacation, Sick and Holiday time.
• Retirement: 401k with 4% match and discretionary profit sharing.
• Certification assistance & continuing education benefits.
• Cell phone reimbursement.
• Personal IT purchasing employee discount.
• Team bonding events.
• Work-life balance flexibility.

General Work Schedule: 8am-5pm

Travel/License Required: Yes, moderate local travel

Work Schedule: 8am-5pm Monday-Friday, Occasional On-Call

Position Roles & Responsibilities

• IT issue resolution
• IT documentation maintenance
• Ticket quality assurance
• Working with IT Team to improve overall IT results for clients
• After hours emergency support via the on-call rotation

Resource Profile

• Problem solver
• Positive attitude
• Ability to work under pressure
• Attention to detail
• Customer service
• Quality assurance
• Professional appearance and approach to work

Technical Skills

• Desktop operating system support skills
• Workstation peripheral support skills
• Intermediate and/or advanced use of server operating system skills
• Intermediate and/or advanced networking skills
• Intermediate and/or advanced overall troubleshooting skills