Service Desk Pro: Fast, Friendly Tech Support

Atos; Dallas (TX); On-site; USD 40,000 - 55,000; Full time

Job summary

Atos is seeking a Service Desk Representative in Dallas, Texas, to provide excellent customer service by resolving hardware, software, and networking issues. The role includes answering and prioritizing incoming requests for assistance.

Ideal candidates will have an Associate’s degree in Computer Science or equivalent experience and strong analytical skills for problem-solving. Previous customer service experience is preferred, as well as expertise with Windows and PC software.

Qualifications

• Excellent customer service and communication skills.
• Strong analytical skills to develop solutions.
• Experience with hardware, operating systems, and applications preferred.

Responsibilities

• Answer and prioritize requests for assistance.
• Problem recognition, research, isolation, resolution, and follow-up.
• Refer complex problems to second level support.

Skills

Customer service skills

Analytical skills

Windows and PC Software expertise

Education

Associate’s degree in Computer Science or related field

Job description

Atos is seeking a Service Desk Representative in Dallas, Texas, to provide excellent customer service by resolving hardware, software, and networking issues. The role includes answering and prioritizing incoming requests for assistance.

Ideal candidates will have an Associate’s degree in Computer Science or equivalent experience and strong analytical skills for problem-solving. Previous customer service experience is preferred, as well as expertise with Windows and PC software.