Helpdesk Pro: Fast IT Support & Problem Solving

Xpertechs; Texas; On-site; USD 39,000 - 61,000; Full time

Benefits offered by this job

Medical benefits

401(k) plan

Paid time off

Job summary

XPERTECHS is seeking a Service Desk Specialist to provide frontline hardware and software support in a fast-paced, collaborative environment. You will monitor tickets, resolve issues, and document solutions while ensuring professional client interaction and timely incident response.

Ideal candidates have 2+ years in a Service Desk role, strong problem-solving abilities, and familiarity with Windows Server, Exchange Online, and networking.

Qualifications

• Requires a minimum of an Associate's Degree; Bachelor's preferred.
• At least 2 years' Service Desk experience in small or mid-sized business.
• Ability to communicate clearly about technologies used by clients (Windows Server, Exchange Server, networking, VoIP, etc.).
• Strong aptitude in OS repairs, malware removal, hardware and software troubleshooting.

Responsibilities

• Monitor and respond quickly to Service Desk tickets; prioritize in FIFO order.
• Provide frontline hardware and software support (Office, remote Outlook, etc.).
• Modify configurations and settings on local devices as needed.
• Utilize Service Desk PSA and RMM tools; perform root-cause analysis.

Skills

Problem solving

Communication skills

Teamwork

OS repair

Troubleshooting

Documentation

Education

Associate's Degree

Bachelor's degree preferred

Tools

Windows Server

Exchange Online

Router/Switches

HP Servers

VoIP

Job description

XPERTECHS is seeking a Service Desk Specialist to provide frontline hardware and software support in a fast-paced, collaborative environment. You will monitor tickets, resolve issues, and document solutions while ensuring professional client interaction and timely incident response.

Ideal candidates have 2+ years in a Service Desk role, strong problem-solving abilities, and familiarity with Windows Server, Exchange Online, and networking.