Service Desk Representative

Atos; Dallas (TX); On-site; USD 40,000 - 55,000; Full time

Job summary

Atos is seeking a Service Desk Representative in Dallas, Texas, to provide excellent customer service by resolving hardware, software, and networking issues. The role includes answering and prioritizing incoming requests for assistance.

Ideal candidates will have an Associate’s degree in Computer Science or equivalent experience and strong analytical skills for problem-solving. Previous customer service experience is preferred, as well as expertise with Windows and PC software.

Qualifications

• Excellent customer service and communication skills.
• Strong analytical skills to develop solutions.
• Experience with hardware, operating systems, and applications preferred.

Responsibilities

• Answer and prioritize requests for assistance.
• Problem recognition, research, isolation, resolution, and follow-up.
• Refer complex problems to second level support.

Skills

Customer service skills

Analytical skills

Windows and PC Software expertise

Education

Associate’s degree in Computer Science or related field

Job description

Job Description

The Service Desk Representative will answer, evaluate, and prioritize incoming telephone, voice mail, e-mail, and in‑person requests for assistance from end users experiencing problems with hardware, software, networking, and other computer‑related technologies.

We are looking for highly motivated individuals that possess excellent customer service skills and are able to communicate in both verbal and written mediums.

The representative will be responsible for problem recognition, research, isolation, resolution and follow‑up for routine end user problems, referring more complex problems to second level support, leadership or technical staff.

Qualifications

• Associate’s degree in Computer Science or related field, appropriate technical certifications, or equivalent experience preferred
• Previous customer service experience preferred
• Experience with applicable hardware, operating systems, and applications preferred
• Prior experience in a healthcare related field helpful
• Expertise with Windows and PC Software programs preferred
• Strong analytical skills to think critically, assess input, and develop possible solutions required

EEO Statement

Atos is an EEO employer, providing employment opportunity regardless of race, color, religion, sex, age, national origin veteran status, disability or other factors protected by law.