Service Desk Specialist: Customer-Focused Tech Support

Atos; Flint (MI); On-site; USD 35,000 - 45,000; Full time

Job summary

Atos is hiring a Service Desk Representative in Flint, Michigan, responsible for handling requests from end users facing hardware and software issues. Ideal candidates will excel in customer service and communication, as they will interact with clients needing assistance.

The role requires problem-solving capabilities and familiarity with Windows and PC Software. Prior experience in healthcare and a degree in Computer Science are preferred. Join us to provide essential support in a critical environment.

Qualifications

• Experience with hardware, operating systems, and applications preferred.
• Prior experience in a healthcare related field is helpful.
• Ability to communicate in both verbal and written mediums.

Responsibilities

• Answer, evaluate, and prioritize incoming requests for assistance.
• Perform problem recognition, research, isolation, resolution, and follow-up.
• Refer complex problems to second level support or technical staff.

Skills

Excellent customer service skills

Strong analytical skills

Communication skills

Education

Associate’s degree in Computer Science or related field

Tools

Windows and PC Software

Job description

Atos is hiring a Service Desk Representative in Flint, Michigan, responsible for handling requests from end users facing hardware and software issues. Ideal candidates will excel in customer service and communication, as they will interact with clients needing assistance.

The role requires problem-solving capabilities and familiarity with Windows and PC Software. Prior experience in healthcare and a degree in Computer Science are preferred. Join us to provide essential support in a critical environment.