Service Desk & IT Support Specialist

Vantor Inc.; Westminster (CO); On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

401(k) with company match

Mental health resources

Student loan repayment assistance

Adoption reimbursement

Pet insurance

Job summary

Vantor Inc. is seeking a Service Desk & Deskside Support Analyst in Westminster, CO to be the first point of contact for internal technology support. You will troubleshoot incidents, handle tickets, and provide clear communication from initial contact to resolution.

Applicants should have 1–2 years in customer service or tech support, basic Windows/macOS troubleshooting, and familiarity with ITIL and ticketing systems. On-site and remote support are required, with a focus on security and SLAs.

Qualifications

• One to two years of customer service or technical support experience.
• Basic to intermediate troubleshooting with Windows, macOS, and common apps.
• Experience using ticketing systems and remote-support tools preferred.

Responsibilities

• Handle inbound calls, chats, emails, and tickets in a courteous, timely manner.
• Identify user needs, clarify impact, and provide effective solutions or workarounds.
• Provide on-site and remote support for end-user devices and collaboration tools.
• Follow SLAs, escalate when needed, and document actions taken.

Skills

Customer service

Active listening

ITIL concepts

Microsoft Office

Windows/macOS troubleshooting

Job description

Vantor Inc. is seeking a Service Desk & Deskside Support Analyst in Westminster, CO to be the first point of contact for internal technology support. You will troubleshoot incidents, handle tickets, and provide clear communication from initial contact to resolution.

Applicants should have 1–2 years in customer service or tech support, basic Windows/macOS troubleshooting, and familiarity with ITIL and ticketing systems. On-site and remote support are required, with a focus on security and SLAs.