IT Service Desk & Deskside Support Pro

MAXAR TECHNOLOGIES, INC.; Westminster (CO); On-site; USD 39,000 - 57,000; Full time

Benefits offered by this job

401(k) with company match

Mental health resources

Student loan repayment assistance

Adoption reimbursement

Pet insurance

Job summary

Vantor is seeking a Service Desk & Deskside Support Analyst to be the first point of contact for internal technology support. You will resolve incidents and service requests, providing both remote and on-site support for end-user devices, applications, and collaboration tools, while maintaining SLA-driven performance.

The role emphasizes customer service, clear communication, and collaboration with IT teams. Familiarity with Google Workspace, Active Directory, and endpoint devices is preferred.

Qualifications

• 1-2 years of customer service or technical support experience.
• Familiarity with Microsoft Windows, macOS, Google Workspace, and common software applications.
• Experience with ticketing systems or remote-support tools is preferred.

Responsibilities

• Handle inbound/outbound calls, chats, emails, and tickets with a focus on first-contact resolution.
• Provide on-site and remote support for end-user devices and collaboration tools.
• Assist users with sign-in, MFA, and basic account administration within security guidelines.

Skills

Customer service

Communication

Active listening

Time management

Tools

Active Directory

Google Workspace

Windows

macOS

Job description

Vantor is seeking a Service Desk & Deskside Support Analyst to be the first point of contact for internal technology support. You will resolve incidents and service requests, providing both remote and on-site support for end-user devices, applications, and collaboration tools, while maintaining SLA-driven performance.

The role emphasizes customer service, clear communication, and collaboration with IT teams. Familiarity with Google Workspace, Active Directory, and endpoint devices is preferred.