24/7 Technical Services Ops Center Administrator

Vantor Holdings, Inc.; Longmont (CO); On-site; USD 74,000 - 108,000; Full time

Benefits offered by this job

401(k) with company match

Mental health resources

Student loan repayment assistance

Adoption reimbursement

Pet insurance

Job summary

Vantor is seeking a Technical Services Operations Center Administrator (TSOC) to join our Longmont, Colorado team. The role focuses on 24/7 monitoring, incident triage, and coordination with IT, Mission Operations, Customer Service, and Software Development to keep enterprise, factory, and platform services healthy.

Responsibilities include incident management, ticketing, and initial troubleshooting, with an emphasis on clear communication to stakeholders and a strong customer-focused approach.

Qualifications

• Must be a U.S. citizen and possess an active Secret security clearance, with the ability to obtain a TS/SCI clearance with polygraph.
• Must hold an active Security+ certification or obtain one within the first six months of employment.
• Associate degree in computer science, information systems, or a related field; two years of relevant technical troubleshooting experience may substitute for the degree.
• Ability to work a weekly day or night shift that includes one weekend day. This position requires three to four 12-hour shifts per week.
• Ability to work the Back Half Night Shift: 6:00 p.m.–6:00 a.m., Wed, Thu, Fri, and every other Saturday night.

Responsibilities

• Monitor enterprise, factory, and platform systems and applications.
• Create and manage tickets and support incident resolution.
• Work directly with service owner teams to monitor and elevate events.
• Manage incidents and maintain alarm thresholds.
• Perform initial troubleshooting and assist with system administration activities.
• Communicate incidents, system status, and operational updates to relevant stakeholders.
• Maintain strong interpersonal skills, self-motivation, attention to detail, and a customer-focused approach.

Skills

US citizenship

Active security clearance

Security+ certification

Shift work flexibility

Education

Associate degree in computer science or related field

Tools

Red Hat Linux

LDAP

DNS

Active Directory

VMware

Kubernetes

AWS

Job description

Vantor is seeking a Technical Services Operations Center Administrator (TSOC) to join our Longmont, Colorado team. The role focuses on 24/7 monitoring, incident triage, and coordination with IT, Mission Operations, Customer Service, and Software Development to keep enterprise, factory, and platform services healthy.

Responsibilities include incident management, ticketing, and initial troubleshooting, with an emphasis on clear communication to stakeholders and a strong customer-focused approach.