Service Desk Specialist: Windows & Google Workspace Support

Vantor Holdings, Inc.; Westminster (CO); Hybrid; USD 53,726,000 - 78,799,000; Full time

Benefits offered by this job

401(k) with company match

Mental health resources

Student loan repayment assistance

Adoption reimbursement

Pet insurance

Job summary

Vantor is seeking a Service Desk & Deskside Support Analyst to be the customer-focused first contact for internal technology support. You will troubleshoot incidents, manage requests, and provide both remote and on-site support for devices and collaboration tools.

You will follow security requirements and SLAs, escalating to specialized teams when necessary and maintaining documentation and asset records. A strong customer-service mindset and ITIL familiarity are essential.

Qualifications

• 1–2 years of customer service or technical support experience.
• Experience with Windows and macOS is preferred.
• Familiarity with ticketing systems and ITIL concepts.

Responsibilities

• Serve as first point of contact for internal tech support across channels.
• Resolve incidents and requests with clear communication and ownership.
• Provide on-site and remote support for end-user devices and collaboration tools.
• Follow SLAs, document steps, and escalate when needed.
• Maintain accurate asset and configuration records and assist with onboarding/offboarding.

Skills

Customer service

Communication

Active listening

Analytical thinking

ITIL fundamentals

Documentation

Multi-tasking

Tools

Active Directory

Ticketing systems

Endpoint-management tools

Remote-support tools

VPN

Job description

Vantor is seeking a Service Desk & Deskside Support Analyst to be the customer-focused first contact for internal technology support. You will troubleshoot incidents, manage requests, and provide both remote and on-site support for devices and collaboration tools.

You will follow security requirements and SLAs, escalating to specialized teams when necessary and maintaining documentation and asset records. A strong customer-service mindset and ITIL familiarity are essential.