Desktop & Endpoint Support Technician (Windows/macOS)

Vaco Recruiter Services

Indianapolis (IN)

On-site

USD 42,000 - 64,000

Full time

14 days+

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Job summary

Vaco Recruiter Services is seeking a Desktop Support Technician to provide hands-on technical support for corporate and remote employees. You will manage desktops, laptops, mobile devices, peripherals, applications, and ticket resolution in a fast-paced environment.

The role emphasizes customer service, clear communication, and basic IT security and ITIL/ITSM knowledge. Responsibilities include imaging, deployments, IMAC tasks, workstation refreshes, conference room tech support, and hardware

Qualifications

2+ years of IT support or desktop support experience.
Experience supporting Windows desktops and laptops, mobile devices, end-user applications, hardware and peripherals.
Strong customer service and communication skills.
Basic understanding of IT security principles.
Basic understanding of ITIL/ITSM processes.

Responsibilities

Provide technical support for laptops, desktops, mobile devices, peripherals, and applications.
Monitor and respond to help desk tickets while meeting SLA requirements.
Perform PC imaging, builds, deployments, and equipment refreshes.
Handle IMAC for end users.
Support conference room and office technology needs.
Assist with hardware setup, equipment moves, cable management, and workstation configurations.
Participate in desktop-related projects under guidance of senior team members.
Troubleshoot hardware, software, and mobile device issues.