Service Desk Engineer - IT Support (Onsite, 25% Travel)

Metro Sales Inc.; Roseville (MN); On-site; USD 52,000 - 70,000; Full time

Job summary

Metro Sales Inc. is seeking an Employee-Owner to join our IT Help Desk Level 2 team at the Roseville, MN location. The role focuses on client-facing technical support, resolving issues promptly while managing client expectations.

The candidate will work with our Managed Technical Services group to support hardware, software, and network environments and pursue ongoing certifications to stay current with industry trends.

Qualifications

• High school diploma, GED or equivalent required.
• 2–4+ years of IT administration or technical support experience; onsite 5 days a week.
• Clean driving record and reliable vehicle.
• Ability to participate in after-hours on-call rotation.
• Proven knowledge of IT and telecom infrastructure, hardware, and software in a Microsoft Environment.
• Proven exceptional customer service experience.

Responsibilities

• Analyze and troubleshoot clients’ IT hardware and software remotely.
• Document, review and report service tickets for process improvements.
• Provide feedback on customer issues and process inefficiencies.
• Maintain technical certifications aligned with hardware/software trends.
• Participate in process improvements and service delivery procedures.
• Verify information accuracy and maintain organized documentation.
• Participate in training and development activities.
• Travel >25% of the time.
• Perform other duties as assigned.

Skills

Customer service

IT troubleshooting

Communication skills

Team collaboration

Education

High school diploma or equivalent

Bachelor’s degree in Computer Science or IT

Tools

Microsoft Windows

Azure

Fortinet

Networking

Storage

Security

Job description

Metro Sales Inc. is seeking an Employee-Owner to join our IT Help Desk Level 2 team at the Roseville, MN location. The role focuses on client-facing technical support, resolving issues promptly while managing client expectations.

The candidate will work with our Managed Technical Services group to support hardware, software, and network environments and pursue ongoing certifications to stay current with industry trends.