Local to Minneapolis ServiceDesk Support(ITIL , Windows 10 exp)_w2 only

360 IT Professionals; Minneapolis (MN); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading IT services company is seeking Service Desk Support specialists in Minneapolis. The role requires at least three years of IT Service Desk experience and a strong customer focus. Responsibilities include supporting new technologies and ensuring a positive customer experience through effective troubleshooting and communication. In-person interviews are mandatory for this position, emphasizing the importance of customer service in maintaining critical service standards in an IT environment.

Qualifications

• Three years of experience in a proficient IT Service Desk environment.
• Proven troubleshooting skills to resolve customer issues.
• Strong verbal and written communication skills for ticket documentation.

Responsibilities

• Provide support during the rollout of new PCs and software.
• Resolve customer application and technical issues with patience.
• Ensure a positive experience through excellent customer service.

Skills

Customer Focus

Troubleshooting Skills

Communication Skills

Technical Support

Tools

Microsoft Windows 10

Office 2016

Job description

Local to Minneapolis ServiceDesk Support(ITIL , Windows 10 exp)_w2 only

Contract

360 IT Professionals is a Software Development Company based in Fremont, California that offers complete technology services in Mobile development, Web development, Cloud computing and IT staffing. Merging Information Technology skills in all its services and operations, the company caters to its globally positioned clients by providing dynamic feasible IT solutions. 360 IT Professionals work along with its clients to deliver high-performance results, based exclusively on the one of a kind requirement.

Our services are vast and we produce software and web products. We specialize in Mobile development, i.e. iPhone and Android apps. We use Objective C and Swift programming languages to create native applications for iPhone, whereas we use Android Code to develop native applications for Android devices. To create applications that work on cross-platforms, we use a number of frameworks such as Titanium, PhoneGap and JQuery mobile.

Furthermore, we build web products and offer services such as web designing, layouts, responsive designing, graphic designing, web application development using frameworks based on model view controller architecture and content management system. Our services also extend to the domain of Cloud Computing, where we provide Salesforce CRM to effectively manage one’s business and ease out all the operations by giving an easy platform. Apart from this, we also provide IT Staffing services that can help your organization to a great extent as you can hire highly skilled personnel’s through us.

We make sure that we deliver performance driven products that are optimally developed as per your organization’s needs. Take a shot at us for your IT requirements and experience a radical change.

We are looking to fill multiple positions for Service Desk specialists in Minneapolis MN.

Mandatory Skills:

• Supplement Enterprise Support Services-IT Service Desk during the rollout of new PCs, Microsoft Windows 10, & Office 2016 rollouts countywide.
• Three years previous IT Service Desk performing at a proficient level of experience in an IT Service Desk environment.
• Strong customer focus and very personable.
• Proven troubleshooting and deduction skills to assist and resolve customer application, navigation and technical issues.
• Ability to recognize and adapt communications with the customers to a level the customer understands.
• Strong communication skills both written and verbal – able to fully document all ticket documentation at the time of the call.

Impact/Outcome:

• Many of our customers who will go through these changes provide critical services. It is imperative that we resolve issues in a timely manner, and with a high level of patience to insure a positive customer experience.
• Provide the appropriate technical skillsets to resolve and help customers to adapt to the new technologies.
• Demonstrate a high level of customer focused skills to insure a positive experience for all customers.

In person interview is required for this position.