Deskside Services Technician

Quantum Strides LLC; Minneapolis (MN); On-site; USD 50,000 - 70,000; Full time

Job summary

A technology services company in Minneapolis seeks a Deskside Services Technician to provide technical support for desktop computers and applications. The role involves troubleshooting unique technical issues, installing and configuring systems, and collaborating with IT teams. The ideal candidate has a Bachelor's degree in IT, experience in technical support, and strong problem-solving skills. This is a full-time, onsite position.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Experience in desktop support, IT helpdesk, or related technical support roles.
• Strong troubleshooting skills with hardware, software, and operating systems.

Responsibilities

• Provide technical support for desktop computers, software applications, and peripherals.
• Install, configure, and test computer systems and related equipment.
• Document issues and solutions for future reference.

Skills

Troubleshooting skills

Customer service skills

Ability to work independently

Knowledge of Windows

Knowledge of macOS

Education

Bachelor's degree in Information Technology

Tools

Remote support tools

Job description

About the job Deskside Services Technician

Location: Minneapolis, Minnesota, 55415 (Onsite)

Job Type: Full time

Job Summary:

The Deskside Services Technician provides technical support for desktop computers, applications, and related technology. Responsibilities include the specification, installation, testing, and troubleshooting of computer systems and peripherals while adhering to established standards and guidelines. This role requires interactions with application software and operating systems to diagnose and resolve unique, non-recurring technical issues.

Key Responsibilities:

• Provide technical support for desktop computers, software applications, and peripherals.
• Install, configure, and test computer systems and related equipment.
• Diagnose and resolve unique, non-recurring technical issues.
• Ensure compliance with established IT standards and guidelines.
• Collaborate with other IT teams to troubleshoot and resolve complex issues.
• Assist in maintaining an inventory of all IT assets and equipment.
• Provide end-user training and support as needed.
• Document issues and solutions for future reference.

Skills & Qualifications:

• Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
• Experience in desktop support, IT helpdesk, or related technical support roles.
• Strong troubleshooting skills with hardware, software, and operating systems.
• Familiarity with Windows, macOS, and enterprise applications.
• Excellent problem-solving and customer service skills.
• Ability to work independently and in a team environment.

Preferred Qualifications:

• Certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator, or ITIL.
• Experience in enterprise IT environments.
• Knowledge of networking fundamentals and remote support tools.