Service Desk Coordinator

paulmitchell; San Diego (CA); On-site; USD 42,000 - 58,000; Full time

Job summary

Paul Mitchell The School San Diego is seeking a Service Desk Coordinator to join our team. The role focuses on creating an extraordinary guest experience for students, Future Professionals, and campus guests, using strong service and sales skills.

The ideal candidate will have guest service and sales experience, solid organization and communication, and the ability to handle high-volume phone calls while maintaining professionalism and teamwork in a beauty-education environment.

Qualifications

• Experience in guest service.
• Sales experience is required and customer service resolution is important.
• Experience in beauty product sales and salon environment is a plus.

Responsibilities

• Create an extraordinary experience for service guests, Future Professionals, and campus guests.
• Mentor Future Professionals and follow all service desk systems to ensure smooth guest flow.
• Handle guest interactions with positive communication and teamwork.

Skills

Guest service

Sales experience

Organization

Communication

Coaching

Supervision

Teamwork

Documentation

Cash management

High-volume calls

Saturday availability

Beauty industry passion

Honesty & professionalism

Job description

Paul Mitchell The School San Diego is seeking a qualified Service Desk Coordinator to join our family! With over one hundred schools nation-wide, Paul Mitchell Schools is growing faster than ever. Our "One Size Fits All" and "Be Nice" culture creates a uniquely wonderful learning environment that attracts the most qualified staff team members who always put our Future Professionals first. Not only do we offer an education second to none, we also make time for personal and communal growth through opportunities such as FUNraising monthly team trainings, student clubs and activities, fashion shows, photo shoots and much more.

Service Desk Coordinator Role

The Service Desk Coordinator is professional and has sales and service experience and basic guest service communication skills. He or she must have basic computer software and telephone skills. The objective of a Service Desk Coordinator is to create an extraordinary experience for service guests, prospective Future Professionals, and all other school guests. He or she also acts as a guest service mentor to the Future Professionals. He or she follows all service desk systems to guide and support a smooth guest service flow in the clinic classroom.

What We Are Looking For

The ideal candidate will have successful previous sales experience, as well as experience with guest service. He or she must be self-motivated to set, meet, and exceed goals, as well as inspire and inspect. This position requires experience in positive and effective communication, customer service resolution, teamwork, and beauty product sales. Salon experience is a plus.

Skills/Competencies Required:

• Experience in guest service
• Excellent organization, coaching, and communication skills
• Skills in supervision, teamwork, documentation, and return on investment
• Solid work history with verifiable references
• Passion for the beauty industry
• Honesty and professionalism
• Previous cash management and balancing cash drawers
• Experience in handling high volume phone calls preferred
• Saturday availability

Paul Mitchell The School San Diego is an equal opportunity employer.