Service Desk & Guest Experience Specialist

Paul Mitchell Schools; San Diego (CA); On-site; USD 42,000 - 56,000; Full time

Job summary

Paul Mitchell The School San Diego is seeking a qualified Service Desk Coordinator to join our family and support the clinic classroom environment. The role combines sales and guest services to create an exceptional experience for Future Professionals and guests.

The coordinator also mentors students and follows service desk procedures to ensure a smooth guest flow. The ideal candidate will have prior guest service and sales experience, be self-motivated to meet goals, and demonstrate strong

Qualifications

• Experience in guest service
• Excellent organization, coaching, and communication skills
• Skills in supervision, teamwork, documentation and ROI

Responsibilities

• Create an extraordinary experience for service guests and Future Professionals
• Mentor Future Professionals and support a smooth guest service flow in the clinic classroom
• Maintain guest service standards with sales and service experience

Skills

Guest service

Organization

Communication

Teamwork

Sales

Cash handling

Phone skills

Salon experience

Documentation

High volume calls

Saturday availability

Job description

Paul Mitchell The School San Diego is seeking a qualified Service Desk Coordinator to join our family and support the clinic classroom environment. The role combines sales and guest services to create an exceptional experience for Future Professionals and guests.

The coordinator also mentors students and follows service desk procedures to ensure a smooth guest flow. The ideal candidate will have prior guest service and sales experience, be self-motivated to meet goals, and demonstrate strong