Service Desk Coordinator

Paul Mitchell Schools; San Diego (CA); On-site; USD 42,000 - 56,000; Full time

Job summary

Paul Mitchell The School San Diego is seeking a qualified Service Desk Coordinator to join our family and support the clinic classroom environment. The role combines sales and guest services to create an exceptional experience for Future Professionals and guests.

The coordinator also mentors students and follows service desk procedures to ensure a smooth guest flow. The ideal candidate will have prior guest service and sales experience, be self-motivated to meet goals, and demonstrate strong

Qualifications

• Experience in guest service
• Excellent organization, coaching, and communication skills
• Skills in supervision, teamwork, documentation and ROI

Responsibilities

• Create an extraordinary experience for service guests and Future Professionals
• Mentor Future Professionals and support a smooth guest service flow in the clinic classroom
• Maintain guest service standards with sales and service experience

Skills

Guest service

Organization

Communication

Teamwork

Sales

Cash handling

Phone skills

Salon experience

Documentation

High volume calls

Saturday availability

Job description

Paul Mitchell The School San Diego is seeking a qualified Service Desk Coordinator to join our family! With over one hundred schools nation‑wide, Paul Mitchell Schools is growing faster than ever. Our "One Size Fits All" and "Be Nice" culture creates a uniquely wonderful learning environment that attracts the most qualified staff team members who always put our Future Professionals first. Not only do we offer an education second to none, we also give time for personal and communal growth through opportunities such as fundraisers, monthly team trainings, student clubs and activities, fashion shows, photo shoots and much more.

Service Desk Coordinator Role

The Service Desk Coordinator is a professional with sales and service experience and basic guest service communication skills. He or she must have basic computer software and telephone skills. The objective of a Service Desk Coordinator is to create an extraordinary experience for service guests, prospective Future Professionals, and all other school guests. He or she also acts as a guest service mentor to the Future Professionals and follows all service desk systems to guide and support a smooth guest service flow in the clinic classroom.

What We Are Looking For

The ideal candidate will have successful previous sales experience, as well as experience with guest service. He or she must be self‑motivated to set, meet, and exceed goals, as well as inspire and inspect. This position requires experience in positive and effective communication, customer service resolution, teamwork, and beauty product sales. Salon experience is a plus.

Skills/Competencies Required

• Experience in guest service
• Excellent organization, coaching, and communication skills
• Skills in supervision, teamwork, documentation, and return on investment
• Solid work history with verifiable references
• Passion for the beauty industry
• Honesty and professionalism
• Previous cash management and balancing cash drawers
• Experience in handling high volume phone calls preferred
• Saturday availability

Paul Mitchell The School San Diego is an equal opportunity employer.