Service Desk Coordinator: Elevate Guest Experience & Beauty Sales

paulmitchell; San Diego (CA); On-site; USD 42,000 - 58,000; Full time

Job summary

Paul Mitchell The School San Diego is seeking a Service Desk Coordinator to join our team. The role focuses on creating an extraordinary guest experience for students, Future Professionals, and campus guests, using strong service and sales skills.

The ideal candidate will have guest service and sales experience, solid organization and communication, and the ability to handle high-volume phone calls while maintaining professionalism and teamwork in a beauty-education environment.

Qualifications

• Experience in guest service.
• Sales experience is required and customer service resolution is important.
• Experience in beauty product sales and salon environment is a plus.

Responsibilities

• Create an extraordinary experience for service guests, Future Professionals, and campus guests.
• Mentor Future Professionals and follow all service desk systems to ensure smooth guest flow.
• Handle guest interactions with positive communication and teamwork.

Skills

Guest service

Sales experience

Organization

Communication

Coaching

Supervision

Teamwork

Documentation

Cash management

High-volume calls

Saturday availability

Beauty industry passion

Honesty & professionalism

Job description

Paul Mitchell The School San Diego is seeking a Service Desk Coordinator to join our team. The role focuses on creating an extraordinary guest experience for students, Future Professionals, and campus guests, using strong service and sales skills.

The ideal candidate will have guest service and sales experience, solid organization and communication, and the ability to handle high-volume phone calls while maintaining professionalism and teamwork in a beauty-education environment.