Service Desk Coordinator

paulmitchell; North Haven (CT); On-site; USD 30,000 - 39,000; Full time

Job summary

Paul Mitchell The School North Haven is seeking a qualified Service Desk Coordinator to join our family. The role blends guest service, sales experience, and administrative duties to create an extraordinary experience for visitors and Future Professionals.

The ideal candidate will demonstrate strong organization, communication, and teamwork, with a track record of balancing cash drawers, handling high-volume calls, and mentoring students in service excellence.

Qualifications

• Experience in guest service and sales.
• Strong organization, coaching, and communication skills.
• Able to set, meet, and exceed goals and motivate others.
• Experience handling cash and balancing cash drawers.
• Experience with high-volume phone calls preferred.
• Solid work history with verifiable references.
• Passion for the beauty industry.
• Honesty and professionalism.

Responsibilities

• Follow service desk systems to guide a smooth guest flow.
• Create extraordinary experiences for guests and Future Professionals.
• Mentor Future Professionals in guest service best practices.
• Support sales and service goals.

Skills

Guest service experience

Excellent organization

Communication skills

Supervision

Teamwork

Documentation

Return on investment

Cash handling

High volume calls

Job description

Paul Mitchell The School North Haven is seeking a qualified Service Desk Coordinator to join our family! With over one hundred schools nation-wide, Paul Mitchell Schools is growing faster than ever. Our "One Size Fits All" and "Be Nice" culture creates a uniquely wonderful learning environment that attracts the most qualified staff team members who always put our Future Professionals first. Not only do we offer an education second to none, we also make time for personal and communal growth through opportunities such as FUNraising monthly team trainings, student clubs and activities, fashion shows, photo shoots and much more.

Service Desk Coordinator Role

The Service Desk Coordinator is professional and has sales and service experience and basic guest service communication skills. He or she must have basic computer software and telephone skills. The objective of a Service Desk Coordinator is to create an extraordinary experience for service guests, prospective Future Professionals, and all other school guests. He or she also acts as a guest service mentor to the Future Professionals. He or she follows all service desk systems to guide and support a smooth guest service flow in the clinic classroom.

What We Are Looking For

The ideal candidate will have successful previous sales experience, as well as experience with guest service. He or she must be self-motivated to set, meet, and exceed goals, as well as inspire and inspect. This position requires experience in positive and effective communication, customer service resolution, teamwork, and beauty product sales.

Skills/Competencies Required:

• Experience in guest service
• Excellent organization, coaching, and communication skills
• Skills in supervision, teamwork, documentation, and return on investment
• Solid work history with verifiable references
• Passion for the beauty industry
• Honesty and professionalism
• Previous cash management and balancing cash drawers
• Experience in handling high volume phone calls preferred

Paul Mitchell The School North Havenis an equal opportunity employer.