Service Desk Coordinator

paulmitchell; Pasadena (CA); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Discounts on products/services

Holiday bonus

Job summary

Paul Mitchell The School Pasadena is seeking a full-time Service Desk Coordinator in Pasadena, CA. You will greet guests warmly, manage service flow, answer phones, handle transactions, and oversee inventory to ensure a seamless and elevated guest experience aligned with our standards.

Join a beauty-education environment that values mentorship, professional development, and a strong brand presence. This role offers competitive hourly pay and benefits and a pathway to grow within a leading

Qualifications

• Experience in guest service.
• Excellent organization and communication skills.
• Experience with cash management and drawer balancing.
• Inventory control and product management experience.
• Experience handling phone systems.
• Skills in supervision, teamwork, documentation, and ROI.
• Solid work history with verifiable references.
• Honesty, professionalism, and passion for the beauty industry.
• Basic computer software proficiency.

Responsibilities

• Greet guests with warmth and manage service flow.
• Answer phones and handle transactions.
• Oversee inventory and ensure smooth service.
• Support Future Professionals and supervise team.
• Maintain elevated guest experiences and service standards.

Skills

Guest service

Organization

Communication

Cash handling

Inventory control

Phone systems

Supervision

Teamwork

Documentation

Tools

POS systems

Job description

Paul Mitchell The School Pasadena is seeking a full-time Service Desk Coordinator in Pasadena, CA to be the welcoming face and steady guide of our service experience. If you love the beauty industry, enjoy mentoring others, and take pride in creating unforgettable guest experiences, this role was made for you.

Pay

We offer our Service Desk Coordinator a competitive wage of $18.04 per hour.

Benefits

• Health, dental, and vision
• Paid sick and vacation time
• Discounted professional products and services
• Holiday bonuses

THE TYPE OF CANDIDATE WE'RE LOOKING FOR

• Experience in guest service
• Excellent organization, coaching, and communication skills
• Previous cash management and drawer balancing experience
• Inventory control and product management experience
• Experience handling phone systems
• Skills in supervision, teamwork, documentation, and ROI
• Solid work history with verifiable references
• Honesty, professionalism, and passion for the beauty industry
• Basic computer software proficiency

If you can meet the requirements above, keep reading to find out what your day entails!

YOUR DAY-TO-DAY AS A SERVICE DESK COORDINATOR

In this full-time role, you'll greet guests with warmth, manage service flow, support Future Professionals, answer phones, handle transactions, oversee inventory, and ensure every interaction feels seamless and elevated. Each day, you'll balance organization with connection, turning a busy service floor into a memorable, well-run experience that reflects the standards of Paul Mitchell The School.

ABOUT PAUL MITCHELL THE SCHOOL PASADENA

We are a top cosmetology school in Southern California, just minutes from Old Town Pasadena and South Lake Avenue. Our 15,000-square-foot campus offers programs in cosmetology, hair styling, barbering, skincare, and nail care, drawing students and guests from across the region. Employees love our supportive culture, commitment to giving back, and strong brand recognition, which provide job security and career growth. We invest in our team through ongoing education and professional development, making this a great place to build a rewarding future in the beauty industry. Join us!

TAKE THE NEXT STEP

If you're ready to combine your service expertise with your love for the beauty industry, we want to meet you.