Service Desk Coordinator

paulmitchell; Charlotte (NC); On-site; USD 36,000 - 52,000; Full time

Job summary

Paul Mitchell The School Charlotte is seeking a Service Desk Coordinator to blend sales with guest service in our clinic classroom, ensuring an extraordinary experience for guests and Future Professionals. The role requires self-motivation, strong communication, and teamwork; you will mentor students and follow desk systems to support smooth operations in a fast-paced beauty education setting.

Ideal candidates have experience handling high-volume calls, managing cash drawers, and balancing

Qualifications

• Experience in guest service.
• Successful sales experience.
• Self-motivated to set, meet, and exceed goals.
• Positive and effective communication.
• Customer service resolution and teamwork.
• Beauty product sales experience.

Responsibilities

• Create an extraordinary experience for service guests, Future Professionals, and other school visitors.
• Act as a guest service mentor to Future Professionals.
• Follow service desk systems to guide and support a smooth guest service flow in the clinic classroom.

Skills

Guest service

Sales experience

Organization

Communication skills

Teamwork

Cash handling

Phone handling

Job description

Paul Mitchell The School Charlotte is seeking a qualified Service Desk Coordinator to join our family! With over one hundred schools nation-wide, Paul Mitchell Schools is growing faster than ever. Our "One Size Fits All" and "Be Nice" culture creates a uniquely wonderful learning environment that attracts the most qualified staff team members who always put our Future Professionals first. Not only do we offer an education second to none, we also make time for personal and communal growth through opportunities such as FUNraising monthly team trainings, student clubs and activities, fashion shows, photo shoots and much more.

Service Desk Coordinator Role

The Service Desk Coordinator is professional and has sales and service experience and basic guest service communication skills. He or she must have basic computer software and telephone skills. The objective of a Service Desk Coordinator is to create an extraordinary experience for service guests, prospective Future Professionals, and all other school guests. He or she also acts as a guest service mentor to the Future Professionals. He or she follows all service desk systems to guide and support a smooth guest service flow in the clinic classroom.

What We Are Looking For

The ideal candidate will have successful previous sales experience, as well as experience with guest service. He or she must be self-motivated to set, meet, and exceed goals, as well as inspire and inspect. This position requires experience in positive and effective communication, customer service resolution, teamwork, and beauty product sales.

Skills/Competencies Required:

• Experience in guest service
• Excellent organization, coaching, and communication skills
• Skills in supervision, teamwork, documentation, and return on investment
• Solid work history with verifiable references
• Passion for the beauty industry
• Honesty and professionalism
• Previous cash management and balancing cash drawers
• Experience in handling high volume phone calls preferred

Paul Mitchell The School Charlotte is an equal opportunity employer.