Service Desk Coordinator

paulmitchell; Columbus (OH); On-site; USD 40,000 - 52,000; Full time

Job summary

Paul Mitchell The School Columbus is seeking a Service Desk Coordinator to join our team. The role focuses on delivering an exceptional guest experience for Future Professionals and school guests, with emphasis on sales support and service excellence.

Candidates should demonstrate organization, communication, and teamwork skills in a beauty education environment. This position involves adhering to service desk procedures, assisting with guest interactions, and contributing to a positive learning

Qualifications

• Experience in guest service and basic sales
• Strong organization, coaching and communication abilities
• Experience in supervision, teamwork, documentation and ROI
• Solid work history with verifiable references
• Passion for the beauty industry and professional conduct

Responsibilities

• Create an extraordinary guest experience in the clinic classroom
• Follow service desk systems to guide and support flow
• Provide sales, service and guest support to Future Professionals
• Assist with cash management and product inventory as needed

Skills

Guest service experience

Organization & communication

Supervision & teamwork

Documentation & ROI

Industry passion (beauty)

Honesty & professionalism

Cash handling / balancing

Inventory & product management

Phone system handling

Job description

Paul Mitchell The School Columbus is seeking a qualified Service Desk Coordinator to join our family! Our uniquely wonderful learning environment attracts the most qualified staff team members who always put our Future Professionals first. Not only do we offer an education second to none, we also make time for personal and communal growth through opportunities such as Charitable fundraising, monthly team training, student clubs and activities, fashion shows, photo shoots, a variety of special events and much more.

Service Desk Coordinator Role

The Service Desk Coordinator is professional and has sales and service experience and basic guest service communication skills. He or she must have basic computer software and telephone skills. The objective of a Service Desk Coordinator is to create an extraordinary experience for service guests, prospective Future Professionals, and all other school guests. He or she also acts as a guest service mentor to the Future Professionals. He or she follows all service desk systems to guide and support a smooth guest service flow in the clinic classroom.

What We Are Looking For

The ideal candidate will have successful previous sales experience, as well as experience with guest service. He or she must be self-motivated to set, meet, and exceed goals, as well as inspire and inspect. This position requires experience in positive and effective communication, customer service resolution, teamwork, and beauty product sales.

Skills/Competencies Required:

• Experience in guest service
• Excellent organization, coaching, and communication skills
• Skills in supervision, teamwork, documentation, and return on investment
• Solid work history with verifiable references
• Passion for the beauty industry
• Honesty and professionalism
• Previous cash management and balancing cash drawers
• Inventory control and product management experience
• Experience in handling phone systems

Paul Mitchell The School Columbus is an equal opportunity employer.