Service Desk Coordinator

paulmitchell; Twinsburg (OH); On-site; USD 35,000 - 52,000; Full time

Job summary

Paul Mitchell The School Cleveland is seeking a qualified Service Desk Coordinator to join our family. The role focuses on delivering an extraordinary guest experience for future professionals and school guests in a friendly learning environment.

The ideal candidate has sales and guest service experience, strong organization and communication skills, and the ability to balance cash, manage inventory, and operate phone systems while supporting a collaborative team.

Qualifications

• Experience in guest service and customer interaction.
• Strong organization and communication skills are required.
• Ability to supervise, work in a team, and document processes.

Responsibilities

• Create an extraordinary guest experience for service guests and Future Professionals.
• Act as a guest service mentor and follow service desk systems for smooth operations.

Skills

Guest service

Organization skills

Communication skills

Supervision

Teamwork

References

Cash handling

Inventory control

Phone systems

Sales experience

Tools

Cash drawers

Job description

Paul Mitchell The School Cleveland is seeking a qualified Service Desk Coordinator to join our family! Our uniquely wonderful learning environment attracts the most qualified staff team members who always put our Future Professionals first. Not only do we offer an education second to none, we also make time for personal and communal growth through opportunities such as Charitable fundraising, monthly team training, student clubs and activities, fashion shows, photo shoots, a variety of special events and much more.

Service Desk Coordinator Role

The Service Desk Coordinator is professional and has sales and service experience and basic guest service communication skills. He or she must have basic computer software and telephone skills. The objective of a Service Desk Coordinator is to create an extraordinary experience for service guests, prospective Future Professionals, and all other school guests. He or she also acts as a guest service mentor to the Future Professionals. He or she follows all service desk systems to guide and support a smooth guest service flow in the clinic classroom.

What We Are Looking For

The ideal candidate will have successful previous sales experience, as well as experience with guest service. He or she must be self-motivated to set, meet, and exceed goals, as well as inspire and inspect. This position requires experience in positive and effective communication, customer service resolution, teamwork, and beauty product sales.

Skills/Competencies Required:

• Experience in guest service
• Excellent organization, coaching, and communication skills
• Skills in supervision, teamwork, documentation, and return on investment
• Solid work history with verifiable references
• Passion for the beauty industry
• Honesty and professionalism
• Previous cash management and balancing cash drawers
• Inventory control and product management experience
• Experience in handling phone systems

Paul Mitchell The School Cleveland is an equal opportunity employer.