Service Desk Coordinator

Paul Mitchell Schools; New York (NY); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Equal opportunity employer

Job summary

Paul Mitchell The School NYC is seeking a qualified Service Desk Coordinator to join our family. This role focuses on delivering outstanding guest service, combining sales experience with professional communication to support Future Professionals and other visitors.

The ideal candidate will balance guest-focused service with sales responsibilities, maintain strong organization and teamwork, and handle cash with reliability, while following our service desk processes to ensure a smooth, welcoming

Qualifications

• Experience in guest service and sales is required.
• Strong communication, organization and teamwork skills.
• Ability to handle cash and balancing cash drawers.
• Self-motivated to set, meet and exceed goals; positive, professional demeanor.

Responsibilities

• Create an extraordinary experience for service guests, Future Professionals, and other school guests.
• Mentor Future Professionals in guest service and clinic operations.
• Follow service desk systems to ensure smooth guest flow in the clinic classroom.
• Support sales efforts and contribute to a positive learning environment.

Skills

Guest service

Sales experience

Customer service

Communication skills

Organization

Teamwork

Cash handling

Phone handling

Job description

Paul Mitchell The School NYC is seeking a qualified Service Desk Coordinator to join our family! With over one hundred schools nation-wide, Paul Mitchell Schools is growing faster than ever. Our "One Size Fits All" and "Be Nice" culture creates a uniquely wonderful learning environment that attracts the most qualified staff team members who always put our Future Professionals first. Not only do we offer an education second to none, we also make time for personal and communal growth through opportunities such as FUNraising monthly team trainings, student clubs and activities, fashion shows, photo shoots and much more.

Service Desk Coordinator Role

The Service Desk Coordinator is professional and has sales and service experience and basic guest service communication skills. He or she must have basic computer software and telephone skills. The objective of a Service Desk Coordinator is to create an extraordinary experience for service guests, prospective Future Professionals, and all other school guests. He or she also acts as a guest service mentor to the Future Professionals. He or she follows all service desk systems to guide and support a smooth guest service flow in the clinic classroom.

What We Are Looking For

The ideal candidate will have successful previous sales experience, as well as experience with guest service. He or she must be self-motivated to set, meet, and exceed goals, as well as inspire and inspect. This position requires experience in positive and effective communication, customer service resolution, teamwork, and beauty product sales.

Skills/Competencies Required:

• Experience in guest service
• Excellent organization, coaching, and communication skills
• Skills in supervision, teamwork, documentation, and return on investment
• Solid work history with verifiable references
• Passion for the beauty industry
• Honesty and professionalism
• Previous cash management and balancing cash drawers
• Experience in handling high volume phone calls preferred

Paul Mitchell The School NYC is an equal opportunity employer.