Service Desk and Operations Coordinator

Paul Mitchell Schools; Spokane Valley (WA); On-site; USD 42,000 - 54,000; Full time

Job summary

Paul Mitchell The School Spokane is seeking a qualified Service Desk Coordinator to join our dynamic team. You will support clinic floor operations, drive sales goals, manage inventory, and collaborate with leadership to set revenue targets while coordinating orders for product and supplies.

The ideal candidate brings sales experience, motivation to exceed goals, and the ability to coach staff across clinic floor systems, including up-selling and guest services, during peak hours.

Qualifications

• The candidate should have strong sales experience and a proven ability to meet and exceed targets.
• Excellent proficiency with PCs; Millennium experience is a plus.
• Experience in marketing, product management, sales, teamwork, coaching, documentation, and reporting.
• Passion for the beauty industry and maintaining honesty and professionalism.

Responsibilities

• Assist the Clinic Classroom Education Leader with goal setting and inventory management.
• Communicate with the School Owner/Director to set revenue goals and place orders for products and supplies.
• Analyze reports to coach and train individuals and teams; support up-selling, rebooking, and guest services on the clinic floor.

Job description

Paul Mitchell The School Spokane is seeking a qualified Service Desk Coordinator to join our family! With over one hundred schools nation-wide, Paul Mitchell Schools is growing faster than ever. Our "One Size Fits All" and "Be Nice" culture creates a uniquely wonderful learning environment that attracts the most qualified staff team members who always put our Future Professionals first. Not only do we offer an education second to none, we also make time for personal and communal growth through opportunities such as FUNraising monthly team trainings, student clubs and activities, fashion shows, photo shoots and much more.

He or she meets or exceeds the school's service and sales goals by assisting the Clinic Classroom Education Leader with goal setting and inventory. This person is very numbers- and results-driven, knowing how to inspect and analyze reports and use them to coach and train individually and as a team. He or she communicates directly with the School Owner and/or School Director to set revenue goals, and is responsible for placing orders for all product, dispensary items, and office and stationary supplies for the school.

What We Are Looking For

The ideal candidate will have successful previous sales experience and be self-motivated to set, meet, and exceed goals, as well as inspire, train, inspect, and coach team members in all clinic floor systems including up-selling, rebooking, and guest service systems. This position requires a high level of commitment, and the ability to balance time in the office and on the clinic floor during peak sales times throughout the day.

Skills/Competencies Required

• Ability to meet and exceed daily, weekly, and monthly goals
• Proficiency on a PC computer (experience with Millennium is a program a plus)
• Experience in marketing, product management, sales, teamwork, coaching, documentation, and reporting
• Passion for the beauty industry
• Maintain honesty and professionalism
• Solid work history with verifiable references

Paul Mitchell The School Spokane is an equal opportunity employer.