Afternoon and Evening Service Desk and Operations Coordinator

Paul Mitchell Schools; Spokane (WA); On-site; USD 45,000 - 55,000; Full time

Job summary

Paul Mitchell The School Spokane is looking for a Service Desk Coordinator who thrives on numbers, goals, and coaching a team to excel in a fast-paced clinical environment. You will help set revenue targets, place orders for dispensary items and office supplies, and use reports to guide training and performance improvements.

The role emphasizes up-selling, guest service, and strong collaboration with the School Owner/Director to drive results in a dynamic beauty-education setting.

Qualifications

• Successful sales experience and the ability to set, meet, and exceed goals while inspiring and coaching team members in clinic floor systems such as up-selling and guest service.
• Ability to balance time between office tasks and clinic floor during peak sales times.
• Strong analytics mindset with ability to inspect reports and coach accordingly.

Skills

Sales targets

PC proficiency

Millennium

Coaching

Reporting

Marketing

Product management

Documentation

Tools

Millennium

Job description

Paul Mitchell The School Spokane is seeking a qualified Service Desk Coordinator to join our family! With over one hundred schools nation-wide, Paul Mitchell Schools is growing faster than ever. Our "One Size Fits All" and "Be Nice" culture creates a uniquely wonderful learning environment that attracts the most qualified staff team members who always put our Future Professionals first. Not only do we offer an education second to none, we also make time for personal and communal growth through opportunities such as FUNraising monthly team trainings, student clubs and activities, fashion shows, photo shoots and much more. He or she meets or exceeds the school's service and sales goals by assisting the Clinic Classroom Education Leader with goal setting and inventory.

This person is very numbers- and results-driven, knowing how to inspect and analyze reports and use them to coach and train individually and as a team.

He or she communicates directly with the School Owner and/or School Director to set revenue goals, and is responsible for placing orders for all product, dispensary items, and office and stationary supplies for the school.

What We Are Looking For

The ideal candidate will have successful previous sales experience and be self-motivated to set, meet, and exceed goals, as well as inspire, train, inspect, and coach team members in all clinic floor systems including up-selling, rebooking, and guest service systems.

This position requires a high level of commitment, and the ability to balance time in the office and on the clinic floor during peak sales times throughout the day.

Skills/Competencies Required

• Ability to meet and exceed daily, weekly, and monthly goals
• Proficiency on a PC computer (experience with Millennium is a program a plus)
• Experience in marketing, product management, sales, teamwork, coaching, documentation, and reporting
• Passion for the beauty industry
• Maintain honesty and professionalism
• Solid work history with verifiable references

Paul Mitchell The School Spokane is an equal opportunity employer.