Guest Experience Lead — Service Desk (Beauty School)

paulmitchell; Pasadena (CA); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Discounts on products/services

Holiday bonus

Job summary

Paul Mitchell The School Pasadena is seeking a full-time Service Desk Coordinator in Pasadena, CA. You will greet guests warmly, manage service flow, answer phones, handle transactions, and oversee inventory to ensure a seamless and elevated guest experience aligned with our standards.

Join a beauty-education environment that values mentorship, professional development, and a strong brand presence. This role offers competitive hourly pay and benefits and a pathway to grow within a leading

Qualifications

• Experience in guest service.
• Excellent organization and communication skills.
• Experience with cash management and drawer balancing.
• Inventory control and product management experience.
• Experience handling phone systems.
• Skills in supervision, teamwork, documentation, and ROI.
• Solid work history with verifiable references.
• Honesty, professionalism, and passion for the beauty industry.
• Basic computer software proficiency.

Responsibilities

• Greet guests with warmth and manage service flow.
• Answer phones and handle transactions.
• Oversee inventory and ensure smooth service.
• Support Future Professionals and supervise team.
• Maintain elevated guest experiences and service standards.

Skills

Guest service

Organization

Communication

Cash handling

Inventory control

Phone systems

Supervision

Teamwork

Documentation

Tools

POS systems

Job description

Paul Mitchell The School Pasadena is seeking a full-time Service Desk Coordinator in Pasadena, CA. You will greet guests warmly, manage service flow, answer phones, handle transactions, and oversee inventory to ensure a seamless and elevated guest experience aligned with our standards.

Join a beauty-education environment that values mentorship, professional development, and a strong brand presence. This role offers competitive hourly pay and benefits and a pathway to grow within a leading