Healthcare IT Service Desk Engineer — 2nd Line Support

Green Key Resources; Reading (Berks County); On-site; USD 70,000 - 80,000; Full time

Job summary

A staffing agency is seeking a Service Desk Engineer to provide technical support to healthcare clients. The role includes troubleshooting incidents, maintaining IT services, and requires 3+ years of experience in IT support within the healthcare industry. A high school diploma is required, with a preference for a Bachelor's degree in IT. The position offers a salary range of $70,000 to $80,000 per year.

Qualifications

• 3+ years of IT support experience in the healthcare industry.
• Experience supporting EHR systems and working with HIPAA regulations.
• Proficiency in troubleshooting VPN, LAN/WAN, and Group Policies.

Responsibilities

• Provide 2nd Level support via desk-side, remote, and office services.
• Troubleshoot and resolve incidents within SLAs.
• Install, configure, and maintain hardware, software, and applications.

Skills

IT support experience

Troubleshooting skills

Customer service skills

Communication skills

Education

High school diploma

Bachelor’s degree in IT/CS

Tools

Windows/Linux/Unix

Microsoft 365

Exchange Online

Active Directory

VMware/Hyper-V

Job description

A staffing agency is seeking a Service Desk Engineer to provide technical support to healthcare clients. The role includes troubleshooting incidents, maintaining IT services, and requires 3+ years of experience in IT support within the healthcare industry. A high school diploma is required, with a preference for a Bachelor's degree in IT. The position offers a salary range of $70,000 to $80,000 per year.