Service Desk Analyst II - IT Support & Remote Help

Tanner Health; Carrollton (IN); On-site; USD 45,000 - 60,000; Full time

Job summary

The Service Desk Analyst role at Tanner Health supports a 3,000-plus user environment, providing telephone assistance, dispatching remote and on-site technical support to customer locations, and assisting with service desk information. This position requires strong decision-making to triage urgency and acts as a liaison between IT staff and customers.

Qualified candidates will have a High School Diploma or GED, roughly 3 years of related experience, and an HDI Support Center Analyst

Qualifications

• High School Diploma or GED.
• Associate degree or equivalent coursework; pursuing bachelor’s in CS or related field is common.
• 3 years of related customer service or support experience.
• Experience with service desk ticketing systems and remote support tools.

Responsibilities

• Provide telephone support for a 3,000+ user environment.
• Dispatch all technical support to customer locations.
• Handle incoming calls and escalate software/hardware issues.
• Maintain a service order database using the Service Desk software.
• Serve as liaison between technical staff and customers.

Skills

Windows OS

Microsoft Office

IP/DNS/DHCP

Remote support

Education

High School Diploma or GED

Associate degree or equivalent coursework

HDI Support Center Analyst

Tools

Cherwell

Altiris

Remedy

HEAT

VMware

Citrix

Job description

The Service Desk Analyst role at Tanner Health supports a 3,000-plus user environment, providing telephone assistance, dispatching remote and on-site technical support to customer locations, and assisting with service desk information. This position requires strong decision-making to triage urgency and acts as a liaison between IT staff and customers.

Qualified candidates will have a High School Diploma or GED, roughly 3 years of related experience, and an HDI Support Center Analyst