Remote Customer Service Specialist - Healthcare Support

Labcorp; North Carolina; Remote; USD 24,452 - 34,440; Full time

Benefits offered by this job

Comprehensive benefits including Medical, Dental, Vision

401(k)

Paid Time Off (PTO)

Job summary

A leading healthcare company is seeking a Customer Service Support Representative to join their team remotely. This role involves working with clients to address their needs, providing product education, and ensuring a high standard of customer service. The ideal candidate should have a high school diploma, customer service experience, and knowledge of Microsoft Office. This position offers a pay range of $17.75 to $25 per hour and provides essential benefits for full-time employees including health insurance and a 401(k) plan.

Qualifications

• Previous experience in a customer service role required.
• Experience working in a contact center preferred.
• Knowledge of Microsoft Office suite is required.
• Current or previous Labcorp experience is preferred.

Responsibilities

• Act as a liaison between LabCorp, customers, and patients.
• Resolve customer requests via calls or the Internet.
• Provide additional customer education as needed.
• Notify clients of test results in a timely manner.

Skills

Customer service orientation

Communication skills

Multitasking ability

Knowledge of Microsoft Office

Education

High School Diploma or GED equivalent

Tools

Salesforce.com

Job description

A leading healthcare company is seeking a Customer Service Support Representative to join their team remotely. This role involves working with clients to address their needs, providing product education, and ensuring a high standard of customer service. The ideal candidate should have a high school diploma, customer service experience, and knowledge of Microsoft Office. This position offers a pay range of $17.75 to $25 per hour and provides essential benefits for full-time employees including health insurance and a 401(k) plan.