Service Desk Analyst I - Hybrid IT Support & Training

Crisis Prevention Institute; Wisconsin; Hybrid; USD 50,000 - 58,000; Full time

Benefits offered by this job

$50,000 - $58,000 annual salary

Annual company performance bonus

Comprehensive benefits package

401k

PTO

Health & Wellness Days

Paid Volunteer Time Off

Continuing education and training

Job summary

A global training organization in Wisconsin is seeking a Service Desk Analyst I to provide front-line customer support for technology services. This entry-level role involves addressing technical inquiries, troubleshooting issues, and collaborating with the IT team. Candidates should hold an associate’s degree in Information Technology and have experience with Windows systems and cybersecurity. The position offers a hybrid work schedule and competitive salary in the range of $50,000 to $58,000 annually.

Qualifications

• One year of experience with a broad range of technologies.
• Experience troubleshooting hardware, networking, and software issues.
• Outstanding oral and written communication skills.

Responsibilities

• Serve as the first point of contact for technical assistance.
• Document and resolve technical issues efficiently.
• Monitor potential issues affecting technology services.

Skills

Technical assistance

Customer support

Cybersecurity knowledge

Communication skills

Education

Associate’s degree in Information Technology

Tools

Windows Operating Systems

Active Directory

Office 365

Job description

A global training organization in Wisconsin is seeking a Service Desk Analyst I to provide front-line customer support for technology services. This entry-level role involves addressing technical inquiries, troubleshooting issues, and collaborating with the IT team. Candidates should hold an associate’s degree in Information Technology and have experience with Windows systems and cybersecurity. The position offers a hybrid work schedule and competitive salary in the range of $50,000 to $58,000 annually.