Hybrid Senior Service Desk Analyst – Student Affairs Tech

University of Illinois Urbana-Champaign; Urbana (IL); Hybrid; USD 60,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Dental and vision insurance

Retirement plan

Paid time off

Tuition waivers for employees and dependents

Job summary

A major educational institution in Urbana is seeking a Senior Service Desk Analyst to provide technical support for student affairs units. The role involves troubleshooting, training staff, and handling user account management. Candidates must have a high school diploma with 4 years of experience in IT customer service. Preferred qualifications include experience with Apple OS and certification in IT. The position offers a salary between $60,000 and $70,000 and is eligible for a hybrid work schedule.

Qualifications

• 4 years of IT experience in customer service or support.
• Experience with Microsoft application support.
• Ability to provide technical training to end-users.

Responsibilities

• Serve as second level contact for technology support requests.
• Train staff on technical support processes.
• Assist with user account setup and security.

Skills

IT customer service

Microsoft Active Directory

Technical training

Troubleshooting

Windows operating systems

Education

High school diploma or equivalent

Bachelor’s Degree in IT or related field

Tools

Microsoft Office

Trouble ticket systems

Job description

A major educational institution in Urbana is seeking a Senior Service Desk Analyst to provide technical support for student affairs units. The role involves troubleshooting, training staff, and handling user account management. Candidates must have a high school diploma with 4 years of experience in IT customer service. Preferred qualifications include experience with Apple OS and certification in IT. The position offers a salary between $60,000 and $70,000 and is eligible for a hybrid work schedule.